Under the terms of the concession, the Company must satisfy certain quality levels regarding the electricity supply.
SAIFI refers to the frequency of interruptions. It measures the amount of times a clients service is interrupted per year.

Under the terms of the concession, the Company must satisfy certain quality levels regarding the electricity supply.
SAIDI refers to the duration of interruptions. It measures the amount of hours a clients service is interrupted per year.

Energy losses can be classified as technical and non-technical losses. Technical losses are the necessary consequence of electricity transmission and distribution. Non-technical losses are related to theft, defective installation or metering flaws that prevent the correct metering of customer consumption.

During 2020 energy sales volume registered a 1.0% increase (from 19,974 GWh sold during the year ended December 31st, 2019 to 20,179 GWh sold in the year ended December 31st, 2020).